Information We Collect

When you reach out about corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also obtain payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that meets your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Orchard Timber Branch respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost importance and deploy suitable technical and administrative safeguards to shield it. This encompasses safe data storage, encrypted communications, and restricted access to personal information inside our company.

Although we employ robust security measures, no online transmission method is completely secure. We continuously update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights regarding your personal data. In line with applicable laws, you may be entitled to access, amend, delete, or limit how your personal information is used.

To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period in accordance with applicable law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.

Cookies and Website Tracking

We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. Cookies help us remember your preferences and analyze website performance.

You can manage cookie preferences in your browser settings. Note that turning off some cookies could impact site functionality. For more details about our cookie practices, see our Cookie Policy.

Third-Party Links

Our site might include links to external websites or services. This privacy policy covers only Orchard Timber Branch and this site. We are not accountable for the privacy practices of third-party sites.

We recommend checking the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date near the top of this policy.

We invite you to periodically review this policy to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we process your information, please reach out to us.